Difficult customers or unusual products do not settle the test. Explain the organizational knowledge required by the work and the applicant’s own possession of it.
Identify what an ordinary intake instruction leaves unresolved
A useful example shows why the employer’s internal history or process changes the decision. Avoid assuming that years spent processing the same form necessarily establish advanced knowledge.
L-1B covers employees with special knowledge of the petitioning organization’s product, service, research, equipment, techniques or management, or an advanced level of knowledge of its processes and procedures. Describe special or advanced organizational knowledge used to interpret results, recognize relevant conditions or make decisions. Explain the actual dates and what knowledge the applicant acquired and applied. Training and experience can support the knowledge claim without proving the operation has resources. If the answer is that a validated in-house process, an unusual equipment configuration or a customer specification developed here would have to be reverse-engineered, the claim has substance and can be documented. Food-safety certification is general industry knowledge that any processor's technologist holds. The knowledge must be special or advanced in the company context, not merely a general occupational skill. Knowledge that any well-trained controls technician holds does not qualify; knowledge of the employer's proprietary configuration library or methods, held by few people and needed in the United States, can.