You can ask questions, but asking does not pause a deadline you have been given. Tell the bank the date you need, in writing, and ask what remains outstanding. If the instruction's timing cannot be met, raise it through the official channel promptly rather than letting the date pass in silence.
Managing a slow compliance review against an instructed date
Keep a dated log of the bank’s questions, your responses and any documents still missing. It can explain the delay but does not prove that every part of it was outside your control or automatically excuse a missed deadline. Obtain an official answer about any available accommodation and keep planning around the actual payment requirement rather than assuming an extension has been granted.
A deadline supplied by the person asking for money is a reason to slow down. Only a successful review produces government instructions for the applicant’s US$1 million contribution. A bank’s schedule does not establish that the government has received a payment or completed its review. The common mistake is sending money to demonstrate urgency before confirming the instruction.