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SAINT-JEAN-BAPTISTE · L-1A FIELD GUIDE

Can automation replace the need to explain operational support in an L-1A case?

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THE DIRECT ANSWER

No. Explain what the systems actually do and what work remains with people, including the applicant. The role must still satisfy the applicable managerial or executive criteria.

Show the human work left after automation

An automated step may reduce routine tasks while creating review or exception work. Describe that work honestly rather than assuming the applicant becomes a manager whenever software performs a task.

Identify which people the applicant actually directs, which remain under another business’s control and how joint decisions are made. High performance can occur in an operational, technical or managerial role. Assess the duties actually performed, not simply the seniority of the person being covered. If the issue is the applicant’s managerial duties, extra publicity about the company may not resolve it. A multinational reporting map is context, not proof; the classification depends on what the applicant actually decides and who performs the underlying work. A managerial applicant should be directing professionals, supervisors or an essential function rather than personally completing most operational tasks. A common mistake is counting vendors without explaining who performs each operational task. The recurrent error is renaming hands-on tickets as strategy without showing who actually performs operations.